Error #132
The
Error #132 (and a specific #134) error message can be caused by many things, please try the following steps first.
1.
Remove any temporary game files
Navigate to your World of Warcraft/Burning Crusade installation directory on your hard drive (the default location is C:\Program Files\World of Warcraft\). If you have an
Interface folder, rename it or delete it completely, then remove all the files in your
Cache and
WTF folders. These files will be recreated with default values the next time you run the game. Please note that if you haven't successfully gotten into the game yet, these folders may not exist. If that is the case, please move on to the next step.
2.
Update drivers
Be sure you have the latest motherboard, video, sound, and network card drivers. More information on identifying your video, sound, and network card driver versions can be found
here. Drivers should be available from the manufacturer's website for each individual component.
Motherboard drivers will be available on your motherboard or system manufacturer's site. It is important that you follow all precautions given by your motherboard manufacturer when updating drivers or firmware. Links to manufacturers' web sites can be found
here.
You also want to make sure you have all the available updates from
Microsoft.
3.
Check your memory
Doing a scan of the computer's physical memory can help you identify memory (RAM) problems which could cause this issue. We are tentatively recommending users try memory scan utilities such as the
Windows Memory Diagnostic, available directly from Microsoft. We recommend the extended test suite, which takes the longest time to run but is the most thorough test suite available with this tool. Please ensure that you follow the directions properly when using the tool. If any errors are found while it runs it could indicate that a physical error exists with your memory (RAM) and you will want to contact your system manufacturer or the RAM manufacturer for assistance in replacing it.
4.
Try running the game in openGL mode, in a window, and with no sound
- Open the World of Warcraft folder on your hard drive
- Open the WTF folder
- Open the Config.wtf file (if prompted, select a program from the list and choose WordPad)
Try each of the following individually, remembering to remove one line before adding another:
For OpenGL mode, add:
SET gxAPI "OpenGL"
For no sound, add:
SET Sound_EnableAllSound "0"
For windowed mode, add:
SET gxWindow "1"
If you find that the OpenGL command causes the problem to stop, then the issue could be related to your video card. You can check to see if your hardware is supported by World of Warcraft/Burning Crusade by checking our
Video Hardware Compatibility page.
If the issue stops due to the No Sound command, then you may need to check sound settings to see if you can correct the issue. Please try the steps on
this page to help resolve the problem.
If the Windowed command corrects the problem, then it may be due to another program running in the background or unavailable system resources. Try closing down excess background applications as detailed
here and try the game again.
If you are able to get the game running using one or more of these commands, but cannot isolate the problem, please contact your hardware manufacturer or a certified PC technician. Otherwise, please move on to the next step.
5.
Close background applications
A program running on your machine could be causing issues. Please try closing all background applications as explained on our support site
here.
6.
Check hard disk for errors
Check your hard disk for errors by following the instructions on our
ScanDisk/Defrag page.
7.
Overclocking and overheating
The game attempts to use your hardware to its fullest. If you overclock your hardware in any way, even if other applications on your computer are stable, it may cause problems with the game. Please set all your components to their factory default speeds while playing the game. If your system is becoming too hot, it may cause the game to freeze or crash. Please try cleaning out any dust that may have built up inside of your computer. You can also test this by removing the side of your case from the computer for troubleshooting purposes. If the issues go away, then we suggest adding a fan to your system to help distribute heat in the case.
8.
Disable the sound card
Try disabling the sound card, by following these steps:
- Right click on My Computer and select Properties
- (Windows 2000 and XP) Click on the Hardware tab
- Click on Device Manager
- Expand the Sound, Video, and Game Controllers branch
- Select the sound card and click the Properties button
- Disable the device from the active profile
- Click OK
- Reboot your computer and start the game again
Note: These are some of the most common issues that have resolved this error message, but is by no means an exhaustive list of what has been successful. You may also check out our
Technical Support Forum to see what other customers are doing to solve this problem.